標(biāo)準(zhǔn)號：BS PD CEN/TR 14709-2006
中文標(biāo)準(zhǔn)名稱：郵政服務(wù).服務(wù)質(zhì)量.EN 13850標(biāo)準(zhǔn)的執(zhí)行指南
英文標(biāo)準(zhǔn)名稱：Postal services — Quality of service — Guide for the implementation of EN 13850
標(biāo)準(zhǔn)類型：M80
發(fā)布日期：2006/4/28 12:00:00
實(shí)施日期：2006/4/28 12:00:00
中國標(biāo)準(zhǔn)分類號：M80
國際標(biāo)準(zhǔn)分類號：03.240
適用范圍：This Technical Report is an implementation guide to EN 13850 and its amendments for use by postaloperators, regulators and those responsible for commissioning, carrying out, or auditing the measurement ofpostal service quality. It gives information, which will facilitate the implementation of EN 13850. It gives anoverview of the processes required and factors to consider when measuring quality of service. It providesguidance on alternative approaches allowed in the EN 13850 including how to select and calculate alternativeor additional discriminant factors and methods for weighting of strata. It describes a process forimplementation of the measurement system, and provides examples and clarification on specific requirementsof EN 13850. It gives information on how to interpret the test results obtained by measurement according tothe standard.In all places where references in this Technical Report are made to EN 13850 it should be understood that itincludes all amendments to EN 13850. This Technical Report does not alter in any way the requirements ofEN 13850. It is concerned with technical issues in the implementation of the measurement system. TheTechnical Report provides guidance but it does not specify how the regulators shall enforce and monitor theuse of the standard since this is the responsibility of the European Commission and the national regulatoryauthorities themselves.Parts of this Technical Report may also be considered for guidance when implementing the following quality ofservice standards:? CEN/TS 14773, Postal services — Quality of service — Measurement of loss and substantial delay inpriority and first class single piece mail using a survey of test letters? EN 14508, Postal services — Quality of service — Measurement of transit time of end-to-end services forsingle piece non-priority and second class mail? EN 14534, Postal services — Quality of service — Measurement of transit time of end-to-end services forbulk mail