標準號：BS ISO 24510-2008
中文標準名稱：飲用水和廢水服務設施相關工作.用戶服務的評估和改進用指南
英文標準名稱：Activities relating to drinking water and wastewater services. Guidelines for the assessment and for the improvement of the service to users
標準類型：Q81
發布日期：2008/5/30 12:00:00
實施日期：2008/5/30 12:00:00
中國標準分類號：Q81
國際標準分類號：03.080.30;13.060.20;13.060.30;93.010
適用范圍：ISO 24510:2007 specifies the elements of drinking water and wastewater services of relevance and interest to users. It also provides guidance on how to identify users' needs and expectations and how to assess whether they are being met.The following are within the scope of ISO 24510:2007:the definition of a language common to the different stakeholders; the definition of key elements and characteristics of the service to users; the objectives for the service with respect to users' needs and expectations; guidelines for satisfying users' needs and expectations; service to users assessment criteria; introduction to performance indicators; examples of performance indicators.